Help & Support

We're here for you — before, during, and after your implementation.

How Can We Support You?

🎫

Submit a Ticket

Have an issue or need help? Submit a support ticket and our team will respond within 24 hours.

Open Ticket

📞

Call Us Directly

For urgent matters, call us directly. We're available Monday to Friday, 9 AM – 6 PM EST.

+1 647-323-9824

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Book a Session

Need a walkthrough, training, or strategy session? Book a time that works for you.

Book Now

Our Support Plans

Basic Support

For businesses getting started

✅ Email support
✅ 48-hour response time
✅ Business hours coverage
✅ Monthly check-in call
✅ Knowledge base access

Get Started

Professional Support

Enterprise Support

For mission-critical operations

✅ Dedicated account manager
✅ 4-hour response time
✅ 24/7 emergency support
✅ Daily standups available
✅ Custom development hours
✅ Proactive monitoring
✅ Quarterly business reviews

Contact Sales

What's Covered Under Support?

🐛 Bug Fixes & Troubleshooting

We identify and resolve issues quickly so your business keeps running smoothly.

📚 User Training & Guidance

New team member? New module? We provide hands-on training and documentation.

🔄 Updates & Upgrades

Stay current with the latest Odoo versions. We handle upgrades and compatibility testing.

⚡ Performance Optimization

Slow reports? Laggy dashboards? We optimize your Odoo instance for peak performance.

🔧 Configuration Changes

Need to add a new warehouse, modify a workflow, or adjust access rights? We've got you.

🔗 Integration Support

Maintaining and troubleshooting integrations with third-party systems and APIs.

Support FAQ

How do I submit a support ticket?

Click the "Open Ticket" button above or email us at info@maplehornconsulting.com. Include a description of the issue and screenshots if possible.

What is the typical response time?

Basic plan: 48 hours. Professional plan: 24 hours. Enterprise plan: 4 hours. Emergency issues are handled on a best-effort basis outside business hours.

Can I upgrade my support plan later?

Absolutely. You can upgrade at any time. We'll prorate the difference and get you on the new plan right away.

Do you support custom modules built by other developers?

We can review and support most custom modules. We'll assess the code quality first and let you know if any refactoring is needed.

Need Help Right Now?

Don't struggle alone. Our team is ready to help you get back on track.

Submit a Ticket Call +1 647-323-9824