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🎯 Priority Guide

Critical

Production stopped, can't ship, data loss

High

Major feature broken, workaround available

Normal

Minor bugs, config changes, questions

Low

Feature requests, improvements, training

💡 Help Us Help You Faster

  • ✅ Include screenshots of the error
  • ✅ List the exact steps to reproduce
  • ✅ Note the URL where the issue occurs
  • ✅ Mention which Odoo module is affected
  • ✅ Share the expected vs actual behavior

Expected Response Times

Priority
Essential
Professional
Enterprise
Critical
24 hours
4 hours
1 hour
High
48 hours
8 hours
4 hours
Normal
72 hours
24 hours
8 hours
Low
5 days
48 hours
24 hours

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